What can I do to prepare?

In order to minimize the time required, prior to the technician’s arrival please clear adequate space (at least 3 square feet) around your water meter panel, electrical breaker box, and STEWARD equipment. This equipment is typically located in the basement. If you do not have a basement, the equipment is typically located in the garage.

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1. Are these equipment upgrades required?
2. Who will be performing the work?
3. How long will the equipment upgrades take?
4. Will I be able to use internet while the upgrade is taking place?
5. What can I do to prepare?
6. What information should I be ready to share?
7. Why are you removing the virtual private network (VPN) hardware?