Will I be able to use internet while the upgrade is taking place?

The technician will need to shut off a circuit breaker to perform the necessary electrical work. If your internet is utilizing that same circuit breaker, you will not be able to access the internet for approximately 45 minutes while electrical work is being performed. Because of this, we strongly recommend not scheduling critical tasks that will require internet access or VoIP phone use during your service window.

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1. Are these equipment upgrades required?
2. Who will be performing the work?
3. How long will the equipment upgrades take?
4. Will I be able to use internet while the upgrade is taking place?
5. What can I do to prepare?
6. What information should I be ready to share?
7. Why are you removing the virtual private network (VPN) hardware?