How are my indoor water usage tiers established?

A homeowner’s individualized indoor water budget is structured on an average winter consumption (AWC) to determine the tier 1 threshold. The AWC is determined by averaging the customer’s actual indoor water use for the months of December, January, and February. The AWC is reset annually to allow for life changes. The tier 1 minimum threshold for residential homes is a minimum of 4,000 gallons per month and a maximum of 6,000 gallons per month. Accounts without an AWC history will be assigned 6,000 gallons per month as an initial AWC.

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1. What does the monthly fixed fee include?
2. How are my indoor water usage tiers established?
3. Why are outdoor water rates slightly higher than indoor water rates?
4. How do I move into higher tiers each month?
5. How can I monitor my water usage each month?