Play the video to hear a special message from Walker Hinshaw with Lumiere, Sterling Ranch's Technology Provider, about some exciting technology updates happening soon to the equipment within your home.
Through the next few months, Sterling Ranch residents will be required to schedule a date and time to perform some necessary upgrades in your homes to streamline communication between your water meter and our billing systems at the Community Authority Board.
The upgrade will include installation of new equipment required for transmitting water usage data for billing and will provide your STEWARD Home Automation System with some enhanced features, including:
Enhanced utility monitoring, with personal cloud-based viewing of usage and history
Enhanced integration access to the HomeSeer control system, which act as the brains of the STEWARD system
New connected water shut-off valves
This upgrade will also include the removal of the STEWARD System Virtual Private Network (VPN) and replacement with an updated encryption.
Necessary Steps
During this upgrade, it may be necessary to trip several circuit breakers to determine which breaker controls the power to the device. We suggest minimizing your "work-at-home" tasks, which may be impacted by a short-term loss of internet.
During the upgrades, the technician will need adequate access to work around the water meter panel, as well as the Steward panel located in your garage or basement. These areas should be clear of any storage to allow the technician to work freely without causing damage or unnecessary constraints. Please leave at least four to five feet of open space around these areas.
The technician will need the following to complete the work:
STEWARD login credentials
Wi-Fi network name and password
Access to the admin portal of your CenturyLink ONT/modem/router
Access to a homeowner email account to register upgraded devices
Information to Provide Technician
Please be prepared to provide this information to the technician. If you would prefer not to share your usernames and passwords, please be ready to input your credentials for the technician at the necessary times.
Controlled Access Zone
To keep everyone safe, the technician will create a "Controlled Access Zone" around the electrical panel while they are working, and will place a sign requesting that the area remain un-occupied while they complete their work. Please be prepared to stay out of this identified "Controlled Access Zone" and keep any children or pets who might be home out of the area as well.
Length of Process
The entire process should take a few hours to complete, depending upon the accuracy of the information provided to the technician and barring any unforeseen circumstances. Your assistance in preparing the work areas and login information in advance will greatly help reduce the time needed to complete the upgrade.
Stay tuned for more information in the coming months.
Questions
More information will be available in the coming months. If you have a question that absolutely can't wait, please email Lumiere Fiber Help.